Mahadev Book – Refund Policy
At Mahadev Book, we are committed to ensuring transparency, fairness, and trust in every aspect of our platform—including financial transactions. As a leading platform for online betting and casino games, we understand the importance of secure and smooth monetary dealings. This refund policy explains when refunds may be applicable, how they are processed, and the terms under which refund requests are evaluated.
General Policy on Refunds
Due to the nature of betting and online gaming, all bets placed through the Mahadev Book platform are considered final. Once a bet is confirmed and accepted, it cannot be canceled or refunded. Users are advised to review all bets carefully before confirming.
Mahadev Book does not offer refunds for losses resulting from:
Incorrect selections by the user
Changes in match conditions (e.g., weather delays)
Network issues on the user’s end
Disruptions from third-party services or apps
In short, all funds used for placing bets are non-refundable once the transaction has been processed successfully.
When Refunds May Be Applicable
Refunds may be considered in rare and specific scenarios, such as:
Duplicate Transactions: If a user accidentally deposits the same amount more than once due to technical errors.
Unsuccessful Transactions: If your account is debited, but the funds do not reflect in your Mahadev Book wallet.
Cancelled Events: In the event of a match being canceled before it starts, any pre-match bets may be voided, and stakes returned automatically to the wallet.
System Errors: If your transaction is impacted due to server or system failure from Mahadev Book’s end, refunds may be reviewed after investigation.
Each case will be evaluated individually, and a refund may be issued only after a complete verification of the transaction history and related data.
Refund Request Process
To request a refund, users must contact our support team via WhatsApp or email within 48 hours of the transaction in question. Please include:
Your registered name and mobile number
Date and time of the transaction
Payment method used
Screenshot or reference ID of the payment
Once we receive your request, our team will initiate a verification process, which may take up to 3–7 business days. If approved, the refund will be credited to your original payment source or your Mahadev Book wallet, depending on the situation.
Refund Method and Timeline
Refunds, when approved, will be processed through the same payment method used during the original transaction (UPI, bank transfer, or wallet). Refund processing timelines may vary depending on the user’s bank or financial service provider but generally take between 5 to 10 working days.
Please note that Mahadev Book is not responsible for delays caused by third-party payment processors.
Wallet and Bonus Fund Refunds
Bonus funds, promotional credits, and cashback provided by Mahadev Book as part of offers or loyalty programs are not eligible for refund. These are issued at the discretion of the platform and cannot be withdrawn unless the wagering or bonus conditions are met.
Wallet balances that have not been used for betting may be eligible for withdrawal or refund subject to verification and standard KYC requirements.
Fraud and Abuse Prevention
To protect our platform from fraudulent activity, Mahadev Book reserves the right to refuse refunds if there is any evidence of abuse, manipulation of systems, or violation of our terms and conditions. We also reserve the right to suspend or permanently close user accounts found engaging in suspicious financial behavior.
User Responsibility
As a user of Mahadev Book, you are responsible for ensuring the accuracy of your betting selections and payment transactions. Always double-check your inputs, wallet balance, and bet slips before confirming any wager. Mahadev Book will not be held liable for mistakes made on the user’s end.
We also encourage users to familiarize themselves with our Terms and Conditions and Responsible Gaming policy to ensure safe and fair participation on our platform.
Need Help with a Refund?
If you believe you are eligible for a refund under the conditions described above, please reach out to our support team for quick assistance.
Email: support@mahadevbookcric.com
Available 24/7
Last Updated: May 2025
